Keep booking payments, refunds and disputes connected.
Vellfi helps travel and hospitality teams route reservation payments, authenticate cross-border card payments and link cancellations, refunds and chargebacks to the original payment.
Booking BK-2291
The challenge
Bookings change after payment, and disputes follow.
Cross-border card-not-present payments
Guests book online from many countries, often well before the stay or trip.
Cancellations, refunds and no-shows
Changed bookings and no-shows lead to refund requests and chargebacks that are hard to trace.
Many partners and properties
Payment risk is harder to watch when sales run through partner and property websites.
Recommended services
Choose the services that fit your booking model.
Payment Orchestration
Route reservation payments across your supported providers and methods with rules you control.
Explore →Global Payment Gateway
Accept online booking payments through one connection and see returned statuses.
Explore →3D Secure
Add 3D Secure to card-not-present bookings, including cross-border card payments.
Explore →Dispute Resolution
Track refunds, no-show disputes and chargebacks with evidence and deadlines in one place.
Explore →Website Screening
Review partner and property websites before onboarding and keep monitoring them.
Explore →How we work together
From first call to live bookings.
Map
We review your booking, refund and dispute flows together.
Scope
We agree services and the evidence your booking terms require.
Integrate
Your team connects one service at a time, starting with the most urgent.
Operate
Go live, track payments and disputes, and add services as you grow.
FAQ
Common questions.
Booking terms matter. Dispute outcomes depend on booking terms, refund policies, card scheme rules, local law, evidence quality and timing. The issuer and card scheme make the final decision.
Does 3D Secure work for cross-border bookings?
Yes. 3D Secure adds cardholder authentication to card-not-present bookings, including payments with cards issued in other countries.
Can you help with no-show and cancellation disputes?
Yes. Dispute Resolution links each chargeback to its payment and keeps booking terms, refund records and deadlines in one case.
Do we have to change our payment providers?
No. Vellfi works with the PSPs, acquirers and payment methods you already use, where they can be technically supported.
Is this a fixed package?
No. The service mix is a starting point. Final scope depends on your business model, markets, regulated roles, service availability and agreements.
Review your booking and dispute flows.
Tell us how you take bookings, handle refunds and answer chargebacks today. We will show where Vellfi fits.