Run your card program from onboarding to disputes.
Vellfi brings card program setup, cardholder onboarding, issuer-side 3D Secure and dispute handling into connected workflows, so lifecycle events and exceptions stay visible to your team.
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The challenge
Issuer, processor and partners all touch the same card.
Unclear operating roles
Program setup stalls when issuer, processor and technology duties are not mapped early.
Manual cardholder checks
Verifying cardholders and business representatives takes time and leaves gaps in the record.
Scattered disputes and exceptions
Chargebacks and card exceptions move across inboxes and tools, with no single case view.
Recommended services
Pick the part of the program to strengthen first.
Issuing Platform
Configure card programs and manage card lifecycle and transaction controls from one platform.
Explore →eKYC
Verify cardholders or business representatives during onboarding, with results kept for review.
Explore →3D Secure
Run issuer-side ACS authentication for your cardholders' online card payments.
Explore →Dispute Resolution
Track chargebacks and card exceptions with evidence and deadlines in one case view.
Explore →How we work together
From program design to live operations.
Map
We walk through your program model, markets and partners together.
Scope
We agree which services Vellfi runs and who owns each role.
Integrate
Your team connects one service at a time, starting with the most urgent.
Operate
Go live, watch cardholder events and add services as the program grows.
FAQ
Common questions.
Roles stay clear. Card issuing can involve regulated roles and scheme rules. The issuer still decides on authorization, authentication outcomes and disputes; Vellfi's role is set in your contract.
Can we start with one service only?
Yes. Start with the most urgent need, such as onboarding, authentication or disputes, and add other services when you are ready.
Does the 3D Secure service cover the issuer side?
Yes, where it is part of your contract. The issuer-side ACS authenticates cardholders in online card payments and links to your issuing operations.
Is this a fixed package?
No. The service mix is a starting point. Final scope depends on your program model, markets, regulated roles, service availability and agreements.
Can Vellfi recommend a service combination?
Yes. Share your program model and we will review it with you and suggest a combination of services to discuss further.
Review your card program with us.
Tell us how your program onboards cardholders, authenticates payments and handles disputes today. We will show where Vellfi fits.