FAQ
Answers to common questions before a Vellfi service discussion.
Use FAQ to clarify service scope, regulatory wording, solutions, and cooperation flow.
Browse FAQ
Filter by question type
What does Vellfi provide?
Vellfi provides service capabilities across payment gateway workflows, issuing program support, website screening, eKYC, EMV 3DS, EMV 3DS ACS, and dispute operations.
Who is Vellfi for?
Vellfi is designed for business customers such as PSPs, acquirers, issuers, card programs, fintech platforms, online merchants, marketplaces, travel businesses, and partners.
Does this website make a licence representation?
No. This website does not state that VELLFI PTE. LTD. holds any specific payment, banking, card-scheme, or financial-service licence. Roles and regulated arrangements are clarified during service scoping.
Do Vellfi services guarantee regulatory compliance?
No. Vellfi services may support operational workflows, but customers remain responsible for their own legal, regulatory, scheme, and contractual obligations.
What is Global Payment Gateway used for?
It supports gateway-related payment workflows, transaction visibility, operational reporting, and coordination with related risk services.
What is Issuing Platform used for?
It supports card program workflow design, cardholder operations, lifecycle controls, and coordination with eKYC, ACS, and disputes.
Can payment services connect with risk services?
Yes. Payment workflows can be discussed with Website Screening, eKYC, EMV 3DS, ACS, and Dispute Resolution depending on the scenario.
What does Website Screening review?
It reviews merchant websites and related risk indicators such as content, product/service categories, business model signals, and website changes.
What is eKYC used for?
It supports identity, representative, merchant, or business verification workflows for onboarding and risk review.
How is EMV 3DS different from EMV 3DS ACS?
EMV 3DS often refers to online transaction authentication workflows from merchant or acquiring-side context. ACS is issuer-side cardholder authentication infrastructure.
What does Dispute Resolution support?
It supports dispute case visibility, evidence coordination, chargeback workflow support, and post-transaction review.
Which services fit PSPs and acquirers?
Usually Global Payment Gateway, Website Screening, eKYC, EMV 3DS, and Dispute Resolution may be relevant.
Which services fit issuers and card programs?
Usually Issuing Platform, eKYC, EMV 3DS ACS, and Dispute Resolution may be relevant.
Can fintech platforms combine services?
Yes. Fintech platforms may discuss payment, issuing, verification, authentication, and dispute service combinations together.
Can online merchants use Vellfi services?
Online merchants and marketplaces can discuss payment workflow support, authentication, website review, eKYC where relevant, and dispute workflows.
How do I request a service discussion?
Use Contact Us and select the service or scenario closest to your business need.
What information is useful before contacting Vellfi?
Business model, operating markets, customer or merchant types, current workflow, service goals, risk concerns, and regulated-party arrangements.
What happens after submitting the contact form?
Vellfi reviews the inquiry, clarifies the scenario, identifies relevant service capabilities, and discusses next steps.
Can Vellfi provide legal advice?
No. Vellfi does not provide legal, regulatory, tax, or compliance advice. Customers remain responsible for obtaining qualified advice for those matters.
Next step
Still have questions?
Contact Vellfi for a focused discussion about payment, issuing, authentication, onboarding review, or dispute service needs.