Questions, answered.
Short answers about our services, how we work and what we do not do.
About Vellfi
What does Vellfi provide?
Eight modular services: payment orchestration, a global payment gateway, card issuing, digital ID, 3D Secure, eKYC, website screening and dispute resolution.
Who is Vellfi for?
Business customers such as PSPs, acquirers, issuers and card programs, fintech platforms, online merchants and marketplaces, and travel businesses.
Does this website say Vellfi holds a licence?
No. This website does not state that VELLFI PTE. LTD. holds any payment, banking, card-scheme or financial-service licence. Roles and regulated arrangements are clarified during scoping.
Do Vellfi services guarantee regulatory compliance?
No. Our services support operational workflows. Customers remain responsible for their own legal, regulatory, scheme and contractual obligations.
Can Vellfi provide legal advice?
No. Vellfi does not provide legal, regulatory, tax or compliance advice. Please obtain qualified advice for those matters.
Services
What is the Global Payment Gateway used for?
Connecting to supported PSPs, acquirers and payment methods, with mapped statuses, transaction visibility and reporting.
What is the Issuing Platform used for?
Card program setup, cardholder operations and lifecycle controls, connected to eKYC, ACS and disputes where needed.
Can payment services connect with risk services?
Yes. Payment flows can connect with Website Screening, eKYC, 3D Secure, ACS and Dispute Resolution, depending on your setup.
What does Website Screening review?
Merchant websites and related risk signals: content, product and service categories, business model indicators and changes over time.
How is 3D Secure different from an issuer-side ACS?
3D Secure usually refers to authentication from the merchant or acquirer side. The ACS is the issuer's system that assesses and authenticates the cardholder.
What does Dispute Resolution support?
Case visibility, evidence coordination, chargeback workflows and post-transaction review.
Working with Vellfi
How do I start?
Use the contact form and pick the service or business type closest to your need.
What should I prepare?
Your business model, markets, customer or merchant types, current workflow, goals, risk concerns and any regulated-partner arrangements.
What happens after I submit the form?
We review your inquiry, clarify the scenario, identify the relevant services and confirm the next step.
Still have a question?
Send it to us. We will reply with a clear answer or a short call.