FAQ
Get clear answers before you start a service discussion.
Use the FAQ to understand scope, responsibilities, service combinations and how Vellfi works with customers.
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What does Vellfi provide?
Vellfi provides separately scoped services for payment orchestration, gateway connectivity, issuing operations, website screening, eKYC, 3D Secure and disputes.
Who is Vellfi for?
Vellfi is designed for business customers such as PSPs, acquirers, issuers, card programs, fintech platforms, online merchants, marketplaces, travel businesses, and partners.
Does this website make a licence representation?
No. This website does not state that VELLFI PTE. LTD. holds any specific payment, banking, card-scheme, or financial-service licence. Roles and regulated arrangements are clarified during service scoping.
Do Vellfi services guarantee regulatory compliance?
No. Vellfi services may support operational workflows, but customers remain responsible for their own legal, regulatory, scheme, and contractual obligations.
What is Global Payment Gateway used for?
It supports gateway-related payment workflows, transaction visibility, operational reporting, and coordination with related risk services.
What is Issuing Platform used for?
It supports card program workflow design, cardholder operations, lifecycle controls, and coordination with eKYC, ACS, and disputes.
Can payment services connect with risk services?
Yes. Payment workflows can be discussed with Website Screening, eKYC, 3D Secure, ACS, and Dispute Resolution depending on the scenario.
What does Website Screening review?
It reviews merchant websites and related risk indicators such as content, product/service categories, business model signals, and website changes.
What is eKYC used for?
It supports identity, representative, merchant, or business verification workflows for onboarding and risk review.
How is 3D Secure different from issuer-side ACS?
3D Secure often refers to online transaction authentication workflows from merchant or acquiring-side context. ACS is issuer-side cardholder authentication infrastructure.
What does Dispute Resolution support?
It supports dispute case visibility, evidence coordination, chargeback workflow support, and post-transaction review.
Which services fit PSPs and acquirers?
Usually Global Payment Gateway, Website Screening, eKYC, 3D Secure, and Dispute Resolution may be relevant.
Which services fit issuers and card programs?
Usually Issuing Platform, eKYC, issuer-side ACS, and Dispute Resolution may be relevant.
Can fintech platforms combine services?
Yes. Fintech platforms may discuss payment, issuing, verification, authentication, and dispute service combinations together.
Can online merchants use Vellfi services?
Online merchants and marketplaces can discuss payment workflow support, authentication, website review, eKYC where relevant, and dispute workflows.
How do I request a service discussion?
Use Contact Us and select the service or scenario closest to your business need.
What information is useful before contacting Vellfi?
Business model, operating markets, customer or merchant types, current workflow, service goals, risk concerns, and regulated-party arrangements.
What happens after submitting the contact form?
Vellfi reviews the inquiry, clarifies the scenario, identifies the relevant service scope and confirms the next step.
Can Vellfi provide legal advice?
No. Vellfi does not provide legal, regulatory, tax, or compliance advice. Customers remain responsible for obtaining qualified advice for those matters.
Next step
Still have questions?
Contact Vellfi for a focused discussion about payment, issuing, authentication, onboarding review, or dispute service needs.