Turn dispute notices into controlled casework.
Bring transaction data, reason codes, deadlines and evidence into one case record. Each case gets a clear owner, and outcomes feed back to your payment and risk teams.
Case DS-1042 · Visa 13.1
What you get
Every dispute gets an owner and a deadline.
One case record
Transaction data, reason, references, deadline and status, connected in one place.
Evidence gathered earlier
Reason-specific evidence lists request material from the right source system.
Outcomes that inform operations
Reason and outcome patterns flow back to merchant, payment, authentication and service review.
How it works
From notice to recorded outcome.
Receive
Accept the case, reason, references and deadline.
Classify
Map the case to an agreed type and owner.
Collect
Request the evidence the reason needs and flag gaps.
Respond
Route the response to whoever submits it under your agreements.
Learn
Record the outcome and share patterns with operations and risk.
Capabilities
Controlled cases from intake to outcome.
Case intake
Receive dispute notices with transaction references, reason information and deadlines.
Case classification
Map provider or network detail to your categories while keeping the source data.
Deadline tracking
Show each response milestone and its owner to the operations team.
Evidence checklists
Request reason-specific records from merchant, platform or service systems.
Response coordination
Prepare response actions and route them to the team that submits.
Outcome reporting
Record status and outcome, with approved feedback for operations and risk review.
Use cases
Where deadlines and evidence cross several teams.
Merchant chargebacks
Gather transaction, customer, fulfillment and policy evidence against each case deadline.
Marketplace disputes
Link platform, seller, customer and payment records to the right case and owner.
Travel and hospitality
Organize reservation, cancellation, no-show and refund records for each dispute.
Issuer cardholder cases
Handle issuer or card program cases alongside cardholder and authentication records.
FAQ
Common questions.
Rules decide the case. The acquirer, issuer or card network applies its dispute rules, deadlines and evidence criteria, and decides the outcome and liability. Vellfi coordinates the case, not the decision.
What does Dispute Resolution cover?
Case intake, classification, deadline visibility, evidence coordination, response handoff and outcome records for the dispute types confirmed in scope.
Who submits the representment?
The party authorized under your processor, acquirer, issuer or network arrangement, unless agreed otherwise. Vellfi prepares the response and routes it to them.
Can cases link to transaction data?
They can, where gateway, orchestration, authentication and provider identifiers are available and supported in your setup.
How are deadlines handled?
The workflow records each deadline and its tasks and shows them to the owner. Your team still has to meet the applicable submission timing.
Can outcomes inform risk operations?
Yes. Approved patterns return to screening, onboarding, payment, authentication or customer service review, treated as signals rather than proof.
Related services
Works well with.
Map your dispute sources and evidence owners.
Share your case sources, reason categories, deadlines and handoffs. We will map the case workflow. No live case files needed.