Dispute case intake and tracking
Available scope is defined during service scoping and implementation planning.
Risk Service
Dispute Resolution
Manage dispute workflows, evidence coordination, and post-transaction operating visibility.
Risk ServiceService landing pageB2B
Customer problem
Disputes and chargebacks create operational workload, revenue exposure, customer-service pressure, and risk signals that payment businesses need to manage consistently.
What Vellfi provides
Vellfi Dispute Resolution supports case workflow visibility, evidence coordination, status tracking, and operational review for payment disputes and chargeback-related processes.
Core capabilities
Capabilities to discuss during service scoping
Capability availability depends on service scope, technical requirements, customer eligibility, and applicable agreements.
Chargeback workflow coordination
Available scope is defined during service scoping and implementation planning.
Transaction record review support
Available scope is defined during service scoping and implementation planning.
Evidence collection and organisation
Available scope is defined during service scoping and implementation planning.
Merchant or customer communication support
Available scope is defined during service scoping and implementation planning.
Case status visibility
Available scope is defined during service scoping and implementation planning.
Operational reporting support
Available scope is defined during service scoping and implementation planning.
Coordination with gateway and authentication records
Available scope is defined during service scoping and implementation planning.
How it works
A practical service workflow
The workflow below shows how a service discussion can move from business context to operating model.
- 1
Dispute or chargeback event is identified
- 2
Transaction and customer context are reviewed
- 3
Evidence and supporting materials are organised
- 4
Case status and required actions are tracked
- 5
Outcome and operational learnings are recorded
Use cases
Where this service usually fits
- Merchants with recurring dispute workload
- PSP dispute operations
- Travel and hospitality disputes
- Subscription and digital goods payment disputes
- Cross-border card-not-present dispute workflows
Implementation and regulatory note
Dispute outcomes are not guaranteed. Final dispute handling depends on card-scheme rules, acquirer or issuer processes, evidence quality, deadlines, customer agreements, and applicable law.
FAQ
Common questions before a service discussion
What does Dispute Resolution support?
It supports operational workflows for dispute case visibility, evidence coordination, and chargeback-related review.
Does it guarantee winning disputes?
No. Outcomes depend on scheme rules, parties involved, deadlines, and supporting evidence.
Which businesses use it?
Merchants, PSPs, platforms, travel businesses, and other organisations with payment dispute workload.
How does it connect with EMV 3DS?
Authentication records can be relevant to dispute review depending on the case and applicable rules.
Next step
Discuss Dispute Resolution with Vellfi
Use the Contact Us page to share your business model, operating context, and service requirements. Please do not submit sensitive identity, card, or transaction data through the website.